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Our policies

Refund & Cancellation Policy

Our sweets are made fresh for every order. Here is how cancellations, replacements and refunds work.

Last updated

Every box from Sanvedana Sweets is made fresh in our Ahmedabad kitchen after you order it. Because sweets are perishable food, we cannot take them back once they have left our kitchen. We do, however, make it right whenever something goes wrong on our side. This policy is part of our Terms & Conditions.

Cancelling an order

  • To cancel, please call or WhatsApp us on +91 99131 26009 or email support@sanvedanango.com as soon as possible, with your order number.
  • Cancellation is subject to approval by our team. We will discuss your request with you and check whether preparation of your sweets has already started.
  • If the cancellation is approved before your sweets are prepared, you receive a full refund.
  • Once an order has been prepared or dispatched, it usually cannot be cancelled, because the sweets cannot be resold.
  • We may cancel an order ourselves if a product is unavailable, the address cannot be served by our courier partners, or payment cannot be verified. You then receive a full refund.

Returns

For reasons of food safety and hygiene, we do not accept returns of sweets that have been delivered in good condition, and we cannot offer refunds for a change of mind or a difference in taste preference.

Damaged, wrong or missing items

If your box arrives damaged, spoilt, incomplete or with the wrong items:

  1. Contact us within 48 hours of delivery by phone, WhatsApp or email, with your order number.
  2. Share clear photos of the outer packaging and the sweets — an unboxing video helps us resolve it fastest.
  3. Please keep the box and the sweets until we have reviewed your complaint.

Once we have verified the issue, we will offer you a free replacement or a full or partial refund, depending on what was affected.

Orders that could not be delivered

If the courier cannot deliver because of an incorrect or incomplete address, or because nobody was available to receive the parcel after repeated attempts, the order may be returned. As the sweets are perishable, a refund in such cases is at our discretion and may exclude the shipping charge.

How refunds are paid

  • Approved refunds are processed within 3 to 5 working days of approval.
  • The money goes back to the same payment method you used — UPI, card, net banking or wallet — through Razorpay. We cannot refund in cash or to a different account.
  • After we process a refund, your bank may take a few more working days to show it in your account.
  • We will email you when the refund has been processed, with the reference number.

Need help?

Call +91 99131 26009 (Mon - Sat, 10:00 AM to 7:00 PM) or email support@sanvedanango.com. If you are not satisfied with our response, write to our grievance officer — details are on our Contact & Grievance page.

Questions about this policy? Call +91 99131 26009 or email support@sanvedanango.com.

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